If you’re not entirely satisfied with your purchase, we’re here to help.From the day you receive your item(s), we offer a 14 day return period. To be eligible for a return, your item must be unused and the same condition that you received it in. All items must be in the original packaging.Personalized certificates and sales items are not eligible for refunds or exchanges.
To start the refund or exchange process, send an email to Memberservices@honorsociety.org. Please include your order number in the email, as well as a brief description of why you are returning or exchanging the item. Attach pictures to the email if necessary. Upon response, you will be provided with a return address for the package. Do not send the package back to the address on the original shipping label.Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.Late or missing refunds (if applicable)If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.