Honor Society® Store Return Policy

We want you to love your purchase from the Honor Society® Store. If something isn’t quite right, we’re here to help make it right.

Return Window

From the day you receive your item(s), you have 14 days to request a return or exchange.
To be eligible, items must be:

• Unused and in the same condition in which you received them

• Returned in the original packaging

Please note:

• Personalized certificates and sale items are final sale and cannot be returned or exchanged.

• Digital or downloadable items are also non-refundable once delivered.

How to Start a Return or Exchange

1. Submit a support ticket through our Member Services portal here: https://support.honorsociety.org/hc/en-us/requests/new

2. Or email our Member Services team directly at memberservices@honorsociety.org.

3. Include your order number, a brief explanation of your return or exchange request, and photos if the item is damaged or defective.

4. Once your request is reviewed, we’ll send you the return shipping address and instructions.

   Please wait for confirmation before sending your item back, as returns sent to the original shipping address cannot be accepted.

Refund Process

When your return is received and inspected, we’ll email you to confirm receipt and let you know whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 3–5 business days.

Shipping Costs

• Customers are responsible for return shipping costs.

• Shipping costs are non-refundable.

• If you receive a refund, the return shipping amount (if applicable) may be deducted from your refund total.

• For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without tracking.

Late or Missing Refunds

If you haven’t received your refund yet:

1. Check your bank account or credit card statement again.

2. Contact your credit card company or bank—it may take several business days before your refund is officially posted.

3. If you’ve done all of the above and still haven’t received your refund, please reach out to memberservices@honorsociety.org for assistance.

Need Help?

Our team is always happy to assist with questions about orders, returns, or exchanges.

• 💬 Submit a support ticket

• 📧 memberservices@honorsociety.org

• 📞 Call : 1 (866) 313-6311 (Monday–Friday, 9 AM–8 PM EST) Standard messaging and data rates may apply. Text “HELP” for assistance or “STOP” to opt out.